Complaints Policy

Electrician in Orpington Which? Trusted TraderS Cloud Electrical Services always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.

To ensure that S Cloud Electrical Services is able to put things right as soon as possible, please read our complaints procedure below. S Cloud Electrical Services will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards S Cloud Electrical Services aims to achieve.

What happens if something goes wrong?

In the unlikely event there is anything you are not completely satisfied with, please contact us so the problems can be rectified as soon as possible.

NICEIC – Platinum Promise

S Cloud Electrical Services is an NICEIC registered contractor. Our customers are covered by the NICEIC Platinum Promise.

The Platinum Promise is valid for up to six years and covers work up to maximum of £25,000 for any one installation. Click here for more information.

Our Procedure


Either call, email or write to us here: 2 Brow Close, Orpington, Kent, BR5 4LS - S Cloud Electrical Services aims to respond within 5 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Which? Trusted Traders Ombudsman.


Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader, S Cloud Electrical Services uses Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that S Cloud Electrical Services cannot remedy your complaint to your satisfaction, you may wish
to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031