My friend has used Scott beforehand and now l can see why 😊. When l explained on the phone that l had cracked my hob and couldn't cook ...Scott rearranged his bookings to help me ( installed a new hob) - thank you. He knew exactly what he was doing and he checked the new appliance and showed me how it worked before he left. Also he was very tidy and courteous. I will definitely be keeping his details incase l need in him the future!!